Last updated: January 1, 2026

Privacy Policy 8id – Your Data, Our Responsibility

At 8id, privacy is not a policy on paper — it is a real commitment reflected in every system, process, and technology decision we make to protect the data of users in Indonesia.


Commitment 8id Privacy

Before reading the full policy, familiarize yourself with the six core principles that form the foundation of privacy protection on the 8id platform.

256-bit End-to-End Encryption

All data transmitted between your device and 8id servers is protected with 256-bit SSL encryption — the same standard used by banks and global financial institutions.

No Data Selling

8id has never and will never sell, rent, or trade users' personal data to any third party for commercial purposes.

Data Control in Your Hands

You have the right to access, correct, download, or delete your personal data at any time through your account settings or by contacting our privacy team.

Minimal Data Collection

We only collect data that is strictly necessary to operate our services and ensure account security — nothing more.

Privacy Regulatory Compliance

8id operates in accordance with international data protection standards and applicable privacy regulations, ensuring your data is handled legally and ethically.

Your Communication Preferences Are Respected

You control the communications you receive from 8id. Unsubscribe from promotional notifications at any time with a single click from your account settings.


Note: This Privacy Policy applies to all services operated by 8id, including the 8id.plus website, mobile app, and all related platforms. By using 8id services, you agree to the practices described in this document.
Section 1

Introduction — Why Privacy Matters to 8id

When you register and use the 8id platform, you entrust us with your personal information. We regard this trust as a serious responsibility — not merely a legal obligation to be fulfilled.

This Privacy Policy clearly and transparently explains: what data we collect, why we collect it, how we use it, who can access it, and what rights you have as the owner of that data. We have written this document in plain language, not legal jargon that obscures meaning.

This policy forms an integral part of 8id Terms and Conditions. In the event of any conflict between these two documents regarding data privacy, this Privacy Policy shall prevail.

This policy is effective as of January 1, 2026. For material changes, we will notify you via email and in-platform notification before the changes take effect.
Section 2

Personal Data We Collect

8id collects data across several categories, depending on how you interact with the platform. Our principle: we only request data we truly need, and we always explain why.

Data You Provide Directly

  • Identity Data: Full name, date of birth, identity number (ID card/Passport)
  • Contact Data: Email address, phone number
  • Address Data: Residential address, city, province
  • Financial Data: Bank account or digital wallet information for Deposit and Withdrawal processing
  • Verification Documents: National ID photo, selfie with document (for KYC process)

Data Collected Automatically

  • Device Data: Device type, operating system, app version
  • Network Data: IP address, country/region of access
  • Usage Data: Pages visited, games played, session duration, in-app actions
  • Transaction Data: Deposit, withdrawal, betting, and wins history
  • Cookies and Similar Technologies: See Section 6 for full details
Data Category Specific Examples Basis for Collection
Identity Name, date of birth, ID card number Contractual
Contact Email, phone number Contractual
Finance Bank accounts, digital wallets Contractual
Usage Game history, session duration Legitimate Interest
Technical IP, device, browser Legitimate Interest
Marketing Promotional preferences Consent
Section 3

How We Use Your Data

The data we collect is used specifically and limited to the following purposes. We do not use your data for any purpose beyond those listed without your explicit consent.

Service Operations

  • Creating and managing your user account
  • Processing deposits, withdrawals, and other financial transactions
  • Providing access to games, Sports Betting, and other platform features
  • Sending transaction notifications and account updates

Security & Compliance

  • Verifying user identity (KYC process)
  • Detecting and preventing fraud, money laundering, and illegal activity
  • Meeting applicable legal and regulatory obligations
  • Protecting the security of the platform and all its users

Service Improvement

  • Analyzing usage patterns to improve the platform's interface and features
  • Identifying and resolving technical issues
  • Developing new features based on user needs
  • Conducting research and analysis to improve the user experience

Communication & Marketing (with Consent)

  • Sending information about relevant promotions and bonuses
  • Notifying you about new games or features you may be interested in
  • Sending important service communications related to your account
Marketing Communications: You can stop receiving marketing communications at any time via Account Settings → Notification Preferences, or by contacting our support team. Unsubscribing does not affect transactional notifications essential to your account security.
Section 4

Data Storage & Security

Your data security is the highest technical priority at 8id. We invest significant resources in security infrastructure that is continuously updated to address the latest cybersecurity threats.

Security Infrastructure

  • Data in Transit Encryption: SSL/TLS 256-bit encryption for all communications between your device and 8id servers
  • Stored Data Encryption: Sensitive data is encrypted using AES-256 at rest in the database
  • Firewall & Monitoring: Multi-layered firewall system with real-time threat monitoring 24/7
  • Access Control: Minimum access principle — only staff who genuinely require access can view user data
  • Regular Security Audits: Penetration testing and security audits are conducted regularly by independent parties

Data Storage Location

8id user data is stored in high-security data centers located in the Asia region. All storage facilities meet enterprise-grade physical and digital security standards, with automatic backups to ensure service availability.

Shared Responsibility: The security of your account also depends on the steps you take yourself. Use a strong and unique password, enable two-factor authentication, and never share your login credentials with anyone. The 8id team will never ask for your password.
Section 5

Data Sharing & Disclosure to Third Parties

8id does not sell, rent, or trade users' personal data. However, in certain circumstances, we need to share data with carefully selected third parties to operate our services.

Third Parties That May Receive Data

  • Payment Providers: Banks and digital wallet providers (DANA, OVO, GoPay, etc.) to process your financial transactions
  • Game Providers: Licensed game providers such as Pragmatic Play and Evolution Gaming, to run the games you access
  • Identity Verification Services: KYC partners who assist in verifying identity documents in accordance with regulations
  • Cloud & Infrastructure Services: Technical infrastructure providers supporting platform operations
  • Analytics Services: Analytics tools that help us understand platform usage (anonymized/aggregated data)

Legally Mandated Disclosure

8id may disclose user data when required by applicable law, including official requests from law enforcement authorities, court orders, or regulatory reporting obligations. In such cases, we will disclose only the minimum data necessary as required.

All third parties that receive 8id user data are bound by confidentiality agreements and must meet data protection standards equal to or stricter than those we apply.
Section 6

Cookies, Tracking Technologies & Preferences

8id uses cookies and similar tracking technologies to keep the platform running smoothly, analyze usage, and — with your consent — deliver relevant content. Here is a full explanation.

Types of Cookies Used

  • Essential Cookies: Required for core platform functions such as maintaining login status, session security, and language preferences. These cookies cannot be disabled.
  • Functional Cookies: Remembering your preferences such as display theme, game settings, and notification choices to enhance your experience.
  • Analytics Cookies: Collecting anonymous data on how users interact with the platform to help us improve our service. You can disable this.
  • Marketing Cookies: Used to display relevant promotions based on your interests within the platform. Only active with your explicit consent.

Manage Cookie Preferences

You can manage your cookie preferences at any time via the Privacy Settings menu in your 8id account. You may also clear stored cookies through your browser settings, though this may affect the functionality of some platform features.

Disabling analytics and marketing cookies will not affect your ability to access games or make transactions on 8id. Only essential cookies are strictly required for the platform's basic operations.
Section 7

Your Rights Over Personal Data

As an 8id user, you have a set of rights you can exercise at any time regarding your personal data. We are committed to responding to every privacy rights request within a maximum of 30 business days.

Here are the rights you hold:

Section 8

Data Retention & Deletion

8id does not store your personal data indefinitely. Each data category has a defined retention period based on operational needs, legal requirements, and security considerations.

General Retention Policy

  • Active Account Data: Retained for the duration of account activity and for the required period after account closure
  • Financial Transaction Data: Retained for a minimum of 5 years in accordance with anti-money laundering regulatory requirements
  • KYC Documents: Retained in accordance with regulatory requirements, typically 5 years after account closure
  • Security Log: Retained for 12 months for security incident investigation purposes
  • Marketing Communication Data: Deleted within 90 days after you unsubscribe

Data Deletion on Request

You may submit a data deletion request by contacting the 8id privacy team. Please note that some data may not be deletable due to legal obligations or urgent security requirements. In such cases, we will explain the reason transparently.

Section 9

Minor's Privacy

8id services are exclusively intended for individuals aged 18 and above. 8id does not knowingly collect, store, or process personal data from anyone under the age of 18.

If we become aware that personal data of a minor has been collected without proper age verification, we will immediately delete that data and close the associated account. Parents or guardians who suspect their child has accessed the 8id platform can contact our support team for immediate assistance.

Reporting Underage Accounts: If you are aware of or suspect that a user under the age of 18 is using the 8id platform, please report it to our support team immediately. Your report will be handled with the highest priority and full confidentiality.
Section 10

Changes to This Privacy Policy

This Privacy Policy may change from time to time, whether due to regulatory updates, technological developments, or the evolution of 8id services. We are committed to always communicating changes transparently and in a timely manner.

How We Notify You of Changes

  • Material Changes: Email notification to your registered address at least 14 days before changes take effect, including an explanation of what is changing and why
  • All Changes: Announcement on the Privacy Policy page with a clear update date
  • In-App Notifications: A banner or message the next time you log in to the platform

Continued use of the 8id platform after the effective date of any changes is considered your acceptance of the updated policy. If you disagree, you have the right to close your account and withdraw your balance before the changes take effect.

Section 11

How to Contact the 8id Privacy Team

For questions, requests, or complaints regarding your privacy and personal data at 8id, there are several ways to reach us:

  • Live Chat: Available 24/7 directly on the 8id platform — the fastest way to get an immediate response
  • Privacy Email: [email protected] — for formal data rights requests (maximum response time of 3 business days)
  • General Support: [email protected] — for general inquiries related to your account and services

We are committed to responding to all privacy-related requests within a reasonable timeframe and with full transparency. If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority.

Response Time: General inquiries via Live Chat — average response under 2 minutes. Formal data rights requests via email — up to 30 calendar days. Emergency data deletion requests — handled within 5 business days.

Rights Your Privacy

At 8id, you are more than just a user — you are the owner of your own data. Here are the concrete rights you can exercise at any time.

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To exercise your privacy rights, contact the 8id team via live chat on the platform or email us at [email protected]. All requests are processed within 30 business days.

Right to Access Data

You have the right to request a complete copy of the personal data we hold about you, including information on how that data is used.

Right to Correct Data

If any data is inaccurate or incomplete, you have the right to request that we correct or complete it as soon as possible.

Right to Erasure

Under certain conditions, you have the right to request the deletion of your personal data. This right is subject to legal obligations that may require us to retain certain data.

Right to Restrict Processing

You can request that we restrict how we process your data in certain situations, for example when you are questioning the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format, for transfer to another service should you wish.

Right to Object to Certain Processing

You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.


Your Data Is Safe. Your Platform Is Trusted.

Join millions of 8id users enjoying digital entertainment with complete peace of mind — because their data is protected to the highest standards.

By registering, you agree to Terms and Conditions and the 8id Privacy Policy. For users aged 18 and above.

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