8id FAQ – All Answers Everything You Need Is Right Here

The minimum age to register and play at 8id is 18. This is a non-negotiable requirement. During the KYC process, 8id verifies users' ages through official identity documents. Any account found to be used by someone below the minimum age will be closed immediately and all balances returned in accordance with our procedures.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal. You'll need to submit: (1) a photo of a valid national ID or passport — front side with all details clearly visible, and (2) proof of address such as a utility bill, bank statement, or other official document showing your name and address. Verification is typically completed within 1–3 business days after documents are received.

No. 8id strictly enforces a one-account-per-user policy. Registering or operating more than one account — whether under the same or different identities — is a violation of the Terms & Conditions. All duplicate accounts detected will be closed and balances may be frozen. If you're having trouble accessing an existing account, contact support instead of creating a new one.

Contact details can be updated via Account Settings → Contact Information once you're logged in. For security reasons, every change requires verification through the previously registered contact before the new one is activated. If you no longer have access to your old contact, reach out to 8id support to go through a manual identity verification process.

Permanent account closure can be requested via Settings → Responsible Gaming → Self-Exclusion, or by contacting 8id support. Before the account is closed, any eligible active balance may be withdrawn after identity verification. Please note that permanent closure cannot be reversed — consider a temporary account cool-down if you only need a break.

On the Login, click the "Forgot password?" link and enter your registered email or phone number. Password reset instructions will be sent to that contact. Follow the steps, create a strong new password, and you'll be able to log back in immediately. If you encounter any issues, contact 8id support via live chat.

Deposits via digital wallets (DANA, OVO, GoPay, ShopeePay) and QRIS are processed instantly — funds arrive within seconds up to a maximum of 5 minutes. Bank transfer deposits are generally processed within 5–30 minutes during bank operating hours. If your balance has not been credited more than 30 minutes after a successful transfer, contact support with proof of transaction.

Withdrawals to digital wallets (DANA, OVO, GoPay) are processed within 15 minutes to 2 hours. Bank transfers take 1–24 hours depending on the receiving bank's clearing policy. Withdrawal requests submitted outside operating hours will be processed on the next business day. KYC must be completed before withdrawals can be made.

8id does not charge any additional platform fees for deposits or withdrawals. However, some payment methods — particularly inter-bank transfers — may incur fees charged by the bank or payment service provider. These fees are outside 8id's control and will be displayed when you process a transaction through the relevant third-party service.

A withdrawal may be rejected or delayed for several reasons: KYC is incomplete or documents are invalid, bonus wagering requirements have not been met, the destination account name does not match the name on your 8id account, or unusual activity has triggered a security review. Contact support for a specific explanation regarding your withdrawal status.

Yes. For security and compliance reasons, the recipient name on the destination bank account or digital wallet must match the name registered on your 8id account. Withdrawals to accounts under a different name are not permitted and will be automatically rejected by the system. Make sure your name details in your account profile are correct from the time of registration.

Yes, every payment method has minimum and maximum withdrawal limits per transaction and per day. These limits vary depending on the method chosen. Full details on transaction limits for each method are available on the Deposit or you can ask directly via our live chat support team.

A withdrawal can only be cancelled if the request is still in "Pending" status. Once it moves to "Processing" or beyond, cancellation is no longer possible. If you need to cancel a pending request, contact 8id support as soon as possible before processing begins.

The wagering requirement (or turnover) is the total amount you must bet using your bonus balance before any winnings from that bonus can be withdrawn. For example, a 10x wagering requirement means that if you receive a bonus of IDR 100,000, you need to place a total of IDR 1,000,000 in bets using that balance. You can track your wagering progress in real-time from your account dashboard.

Bonuses are typically credited automatically within 15 minutes after your first deposit is successfully verified. If the bonus has not appeared after 30 minutes, possible reasons include: the deposit did not meet the minimum amount required for the bonus, the account has not completed email or OTP verification, or there is a data mismatch on the account. Contact the support team with proof of deposit for further investigation.

Most games at 8id are eligible for bonus balance play, but some games may be excluded or contribute differently toward wagering requirements. Generally, slots contribute 100% to wagering, while Live Casino games or Sports Betting contribute less or may be fully excluded depending on the specific promotion terms.

Yes, you can choose to opt out of bonuses and make a clean deposit with no wagering requirements attached. Some users prefer this because winnings from a regular deposit balance can be withdrawn immediately without needing to meet any turnover conditions. Bonus preferences can be managed in Account Settings or by contacting support before making your deposit.

Weekly cashback is calculated based on net losses over the Monday–Sunday period and credited to your account every Monday. The cashback balance is typically available before 12:00 WIB. If cashback has not been received by Monday afternoon, contact the 8id support team. Note that cashback only applies if you have a net loss during that period.

Yes, most bonuses have a maximum withdrawal cap on winnings. This limit varies by promotion and will be explicitly stated in the Terms & Conditions of each bonus. Winnings exceeding the maximum cap generally cannot be withdrawn. Always read the full bonus terms before claiming to avoid any misunderstandings later.

RTP (Return to Player) is the average percentage of total bets returned to players over the long term. For example, a game with 96% RTP means that statistically, for every IDR 100,000 wagered, an average of IDR 96,000 is returned to players over time. This figure is a long-term average, not a guarantee for any single session. RTP does not directly affect your odds of winning in an individual session.

Yes. All games at 8id use certified RNG (Random Number Generator) technology, independently audited by third-party testing laboratories. Every game provider partnered with 8id is officially licensed and subject to strict fairness regulations. The outcome of every round is determined randomly and cannot be influenced by anyone — including 8id's own systems.

Most slot games at 8id are available in demo mode, playable without using your account balance. Demo mode uses virtual credits so you can learn the game mechanics without any financial risk. Note that winnings from demo mode cannot be withdrawn — it is purely for educational and entertainment purposes. Live Casino games are generally not available in demo mode as they involve real dealers in real-time.

Yes, 8id offers a full Sports Betting platform accessible via the Place a Bet. A wide range of popular sports are available for Indonesia — football (including domestic and international leagues), badminton, basketball, tennis, volleyball, and many more. Odds are updated in real-time, with live betting options available during matches.

Regular casinos use RNG (software) to determine game outcomes, while Live Casino features real human dealers who guide the game in real-time via high-quality video streaming. In Live Casino, you can interact with the dealer and other players, making the experience more immersive and closer to a physical casino. Live Casino is available for baccarat, blackjack, roulette, sic bo, and other variants.

Go to Account Settings → Security → Two-Factor Authentication. Choose your preferred 2FA method: SMS to your registered phone number or email. Once enabled, every login from a new device will require an additional verification code. Enabling 2FA immediately after registration is strongly recommended, as this security layer makes unauthorized access significantly harder even if your password is compromised.

8id will never send emails or messages asking you to click a link to enter your password or account information. If you receive such a message, do not click the link and do not enter any data. Mark it as phishing, report it to the 8id support team by forwarding the email to [email protected], then delete the message. If you have already clicked and entered your data, change your password immediately and contact the support team.

Go to Account Settings → Security → Active Sessions. There you can view all devices currently logged into your account, along with their location and last active time. To end a specific session, click the "End Session" button next to the entry you want to remove. You can also end all sessions at once with a single click if you suspect unauthorized access.

No. 8id does not store users' credit card information or bank account details on our systems. All financial transactions are processed through PCI-DSS certified third-party payment gateways. 8id only retains transaction references and metadata required for audit purposes — not the sensitive financial data itself.

Self-restriction tools are features on 8id that let you proactively control your playing habits. Available options include: deposit limits (daily/weekly/monthly), loss limits, play-time reminders, temporary account cooling-off (24 hours, 7 days, or 30 days), and long-term self-exclusion. All options are accessible via Account Settings → Responsible Gaming. Full details are available on the Responsible Gaming.

The 8id App is designed to be lightweight and efficient, running smoothly on most modern smartphones. For Android, a minimum of Android 6.0 (Marshmallow) and 2GB RAM is required. For iOS, iOS 13 or later is required. A stable internet connection — at least 4G or Wi-Fi — is recommended for the best experience, especially for Live Casino which requires high-quality video streaming.

Yes, the full 8id platform is available on the mobile app without exception — including all game categories, deposits and withdrawals, account management, support live chat, security settings, and responsible gaming tools. Some features such as push notifications and biometric login (fingerprint/face) are exclusive to the mobile app and not available on the browser version.

After installing the app and logging in for the first time, go to Settings → Security → Biometric Login. Enable the option and follow the on-screen instructions to register your fingerprint or face recognition. This feature uses your device's built-in biometric system — biometric data is never sent to 8id servers and is processed entirely on your device. Your device must support a fingerprint sensor or Face ID to use this feature.

Yes, the 8id app is completely free to download and install. There are no subscription fees or app usage charges. All you need is an internet connection and an active 8id account to get started. Standard charges apply only to deposits and financial transactions within the platform — not to the app itself.

If the app crashes or runs into frequent issues, try these steps in order: (1) Make sure you're on the latest version — update from the App page. (2) Clear the app cache via Settings → Apps → 8id → Clear Cache. (3) Restart your device. (4) Check that your internet connection is stable. If the problem persists after all the above steps, contact support and include your device model and OS version.